As a craftsman I build care and attention into every product I make, but I do recognise that sometimes people may not be happy with their purchased item. Should this occur I am glad to work with you to find a resolution.

Please read the Refunds & Returns Policy below and the Terms & Conditions Page in advance of any purchase.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following types of goods are exempt from being returned. Personalised goods – this includes all commissions and products with custom engraving / plaques.

To complete your return, we require a receipt or proof of purchase.

Your original purchase will need to be sent back in the original packaging or similar suitable protection.

Refunds

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund after 14 days, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at dan@dan-designs.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at dan@dan-designs.co.uk and return your item to:

Dan Designs Boxes
70 Shrivenham Road
Swindon
Wiltshire
SN1 2NH

Shipping returns

To return your product, you should mail your product to:

Dan Designs Boxes
70 Shrivenham Road
Swindon
Wiltshire
SN1 2NH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Without the returned item it will not be possible to provide a refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please be patient and use any tracking information to stay updated.

Need help?

Contact me at dan@dan-designs.co.uk for questions related to refunds and returns.